Meet Shep Hyken. Shep has always been a positive person. He attributes his attitude of gratitude to his happiness and fulfillment.
Professionally, Shep is a well-known author, speaker, and customer service expert. He is known for his inspiring speeches on being amazing to attract and retain customers. His amazement approach to life has had many benefits professionally and personally.
Three key discussion points from this episode:
1️⃣ Attitude of Gratitude: Shep's practice of writing down something positive from both his professional and personal life every day has had a profound impact on his outlook. Even on the darkest days, he has been able to focus on the positive, making him more appreciative and resilient.
2️⃣ Pursuing Amazement: Shep's definition of greatness is being just a little better than average consistently and predictably. By striving to exceed expectations in small ways every day, he maintains a level of excellence in both his personal and professional endeavors.
3️⃣ Embracing Retirement: Shep's perspective on retirement is doing what you love. It's about continuing to engage in activities and pursuits that bring joy and satisfaction, whether it's professional work, hobbies like playing hockey and music or simply spending time with family.
When you listen to this episode you will be inspired to be even more amazing than you already are!
🔥 My affiliate link to Castmagic, which I used to help produce these show notes. 🔥
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Shep Hyen's Website
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Music attribution:
Twin Music
Old Bossa Twin Musicom
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